Linnea makes final calls to prospects
Today, Linnea Sowden completed Innovative Packaging Solutions' first 30-hour Call Center Internship! Linnea did a fantastic job, completing 116 calls and making 33 contacts! Before her internship in February, Linnea was the top graduate in Lifetrack's Customer Service Training. Now that she has successfully completed her training and internship, Linnea is pursuing job opportunities. Please contact us to learn more about her. - Laura Schwartz, Training Coordinator
Networking is Key by Linnea Sowden
During my call center internship I learned that the key to success is networking. My goal is to take the first step in building a relationship between Innovative Packaging Solutions and the companies I call. The phone skills I learned in Customer Service Training have been extremely important to achieving this goal.
Before I make a call, I research the company using Google to find the company website. As I look at the site, I think about what this company provides for customers and what they might need from Innovative Packaging Solutions. I maintain a database on Excel with all the information I can find about the company, including the mailing address, e-mail address, contact name, website, and the types of products or services they provide. Then, I am ready to make a call. With the information I gathered I can direct the conversation and talk about specific services we provide. Even if they say no, I ask if they would like me to mail a brochure incase they think of any companies in their area that might need packaging services. If they would like a brochure, I prepare an envelope with information about our services and a business card. I use Microsoft Word to create address labels and then I mail it off. Then I switch to Outlook to create a contact card and a note for Greg, our Business Specialist, to follow up with them next week.
Even though I do my best to create a good impression when I talk to companies, I still hear a lot of no’s. For every ten people I talk to I know that nine of them will probably say no. Most of them really have no need of packaging or assembly services and so I just move on to the next call because I know somebody is going to say yes.
Networking is Key by Linnea Sowden
During my call center internship I learned that the key to success is networking. My goal is to take the first step in building a relationship between Innovative Packaging Solutions and the companies I call. The phone skills I learned in Customer Service Training have been extremely important to achieving this goal.
Before I make a call, I research the company using Google to find the company website. As I look at the site, I think about what this company provides for customers and what they might need from Innovative Packaging Solutions. I maintain a database on Excel with all the information I can find about the company, including the mailing address, e-mail address, contact name, website, and the types of products or services they provide. Then, I am ready to make a call. With the information I gathered I can direct the conversation and talk about specific services we provide. Even if they say no, I ask if they would like me to mail a brochure incase they think of any companies in their area that might need packaging services. If they would like a brochure, I prepare an envelope with information about our services and a business card. I use Microsoft Word to create address labels and then I mail it off. Then I switch to Outlook to create a contact card and a note for Greg, our Business Specialist, to follow up with them next week.
Even though I do my best to create a good impression when I talk to companies, I still hear a lot of no’s. For every ten people I talk to I know that nine of them will probably say no. Most of them really have no need of packaging or assembly services and so I just move on to the next call because I know somebody is going to say yes.
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